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© 2017 by RJW Shirts & Ecclesiastical - Rhyce J Winterbourne - ABN: 13 474 987 787

Questions & Answers

 

 

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01

How long can I expect to wait for my order to arrive?

 

Costume makers, producers and suppliers please email here for more info: rjwshirts@hotmail.com

Customers within Australia: 2-6 weeks

Customers outside Australia: 4-6months

02

Why are all the shirts in the online store made in white fabric?

 

The shirts showcased in our online store are just sample designs detailing some features such as the collar. You are given an option to choose your own preferred shirt fabric and cuff designs in the list of each item. Please view shirt fabrics here

03

Will my shirts arrive as pristine as a mass produced shirt?

 

No. As the old master tailor once told me - "We are tailors, not dry cleaners." Your shirts will arrive in basic form with protective packaging. The first dry-cleaning/washing will be up to the customer.

 

04

How flexible are my shirt options?

 

You have a very broad range of options available to you that are not necessarily listed in our online store. For example, should you wish for a stripe fabric shirt with contrasting white collar and cuffs, you simply need to email us and discuss possibilities. We welcome email correspondence to make sure you get the garments you desire. If you want a shirt design that is exceptionally special, we will be able to provide you with an individualised PayPal invoice that can be processed by credit card or through the PayPal website.

05

What are my online payment options and What are the postage charges?

 

During the checkout process you will be given the option of paying either with Debit/Credit Card by selecting "Checkout" or logging into your PayPal account. Customers within Australia are welcome to use the above payment option or make payment via direct Electronic Funds Transfer (EFT aka Bank Deposit). If choosing EFT, please email your full order to us prior to your deposit: rjwshirts@hotmail.com

Postage charges are tiered by purchase amount and are represented here in $AU. Default postage is Standard Airmail and does not come with Tracking or Signature. However, Standard Airmail + Tracking & Signature is available and you will be given the option to chose it during the checkout process. Customers are responsible for any import taxes and fees charged by their local postage services and customs.

Standard Airmail:

$0-$10.00 - $15.00
$10-$49.99 - $20.00
$50.00-$99.99 - $25.50
$100.00- $199.99 - $28.50
$200.00 -$299.99 - $32.50

$300.00-$499.99 - $38.50

$500.00-$999.99 - $42.50

$1000.00-$1999.99 - $52.50

$2000 and up receives free shipping.

Optional Standard Airmail + Tracking & Signature is an additional $15.60

 

My apologies to residents of Qatar - postage to your country incurs a further fee of AU$17.50 per order and will be added to your postage charges as you proceed through the checkout.