Questions & Answers
How long can I expect to wait for my order to arrive?
Costume makers, producers and suppliers please email here for more info: firstname.lastname@example.org
Customers within Australia: 2-6 weeks
Customers outside Australia: 4-6months
Why are all the shirts in the online store made in white fabric?
The shirts showcased in our online store are just sample designs detailing some features such as the collar. You are given an option to choose your own preferred shirt fabric and cuff designs in the list of each item. Please view shirt fabrics here
Will my shirts arrive as pristine as a mass produced shirt?
No. As the old master tailor once told me - "We are tailors, not dry cleaners." Your shirts will arrive in basic form with protective packaging. The first dry-cleaning/washing will be up to the customer.
How flexible are my shirt options?
RJW Shirts offers a wide range of design options. Often, independent parts such as cuffs, collars and bibs/bosoms are interchangeable on the same shirt. Should customers wish to stray off the current design range, a fee for such a bespoke service may be charged for the work accordingly. Please discuss any changes you desire on your garments with me via email or social media messaging.
What are my online payment options and What are the postage charges?
As of August, 2021, RJW Shirts will no longer be using PayPal as a payment method. During the checkout process you will be given the option of paying with Debit/Credit Card via the secure Stripe Credit Card Processing company. For personalised orders that vary from my website's products, RJW Shirts can email you an itemised invoice which specifies the unique details of your order. This invoice can be paid with Crecit Card via the same secure Stripe processing service. Customers within Australia are welcome to use the above payment options or make payment via direct Electronic Funds Transfer (EFT aka Bank Deposit). If choosing EFT, please email your full order to me prior to your deposit: email@example.com
Postage charges are tiered by purchase amount and are represented here in $AU. Default International postage is Standard Airmail and comes with Tracking & Signature. The Standard Airmail + Tracking & Signature will give you an Express International delivery service and you will be given the option to chose it during the checkout process. Customers are responsible for any import taxes and fees charged by their local postage services and customs.
$0-$10.00 - $15.00
$10-$49.99 - $20.00
$50.00-$99.99 - $25.50
$100.00- $199.99 - $28.50
$200.00 -$299.99 - $32.50
$300.00-$499.99 - $38.50
$500.00-$999.99 - $42.50
$1000.00-$1999.99 - $52.50
$2000 and up receives free shipping.
Optional Standard Airmail + Tracking & Signature is an additional $15.60
My apologies to residents of Qatar - postage to your country incurs a further fee of AU$17.50 per order and will be added to your postage charges as you proceed through the checkout.