Questions & Answers

 

 

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01

How long can I expect to wait for my order to arrive?

 

Costume makers, producers and suppliers please email here for more info: rjwshirts@hotmail.com

Customers within Australia: 2-6 weeks

Customers outside Australia: 4-6months

02

Why are all the shirts in the online store made in white fabric?

 

The shirts showcased in our online store are just sample designs detailing some features such as the collar. You are given an option to choose your own preferred shirt fabric and cuff designs in the list of each item. Please view shirt fabrics here

03

Will my shirts arrive as pristine as a mass produced shirt?

 

No. As the old master tailor once told me - "We are tailors, not dry cleaners." Your shirts will arrive in basic form with protective packaging. The first dry-cleaning/washing will be up to the customer.

 

04

How flexible are my shirt options?

 

RJW Shirts offers a wide range of design options. Often, independent parts such as cuffs, collars and bibs/bosoms are interchangeable on the same shirt. Should customers wish to stray off the current design range, a fee for such a bespoke service may be charged for the work accordingly. Please discuss any changes you desire on your garments with me via email or social media messaging.

05

What are my online payment options and What are the postage charges?

 

During the checkout process you will be given the option of paying either with Debit/Credit Card by selecting "Checkout" or logging into your PayPal account. Customers within Australia are welcome to use the above payment option or make payment via direct Electronic Funds Transfer (EFT aka Bank Deposit). If choosing EFT, please email your full order to us prior to your deposit: rjwshirts@hotmail.com

Postage charges are tiered by purchase amount and are represented here in $AU. Default postage is Standard Airmail and does not come with Tracking or Signature. However, Standard Airmail + Tracking & Signature is available and you will be given the option to chose it during the checkout process. Customers are responsible for any import taxes and fees charged by their local postage services and customs.

Standard Airmail:

$0-$10.00 - $15.00
$10-$49.99 - $20.00
$50.00-$99.99 - $25.50
$100.00- $199.99 - $28.50
$200.00 -$299.99 - $32.50

$300.00-$499.99 - $38.50

$500.00-$999.99 - $42.50

$1000.00-$1999.99 - $52.50

$2000 and up receives free shipping.

Optional Standard Airmail + Tracking & Signature is an additional $15.60

 

My apologies to residents of Qatar - postage to your country incurs a further fee of AU$17.50 per order and will be added to your postage charges as you proceed through the checkout.

 

 

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© 2017 by RJW Shirts & Ecclesiastical - Rhyce J Winterbourne - ABN: 13 474 987 787